Bought £180 worth of cordless vacuum on Christmas eve 2019, very pleased with the vacuum cleaner. Went to charge the battery last week and dropped the plug onto a soft carpeted floor, the black/negative pin snapped off, rendering the charger useless. Over the years I've owned many appliances with similar plugs, all robust enough to outlive the appliance, they're obviously using cheap materials to save money now, so beware. I emailed Hoover to see if they would/could help, they didn't want to know/weren't interested. I now have a useless vacuum!!!!!! Luckily I kept my old Henry, 15 years old and still going strong, more than I can say for Hoover, two months old and useless!!!!! THEY EVEN EMPLOY PEOPLE TO REPLY TO REVIEWS AND WASTE MORE OF MY TIME BY ANSWERING IN THE FALSE HOPE OF A POSITIVE SOLUTION, ONLY TO GET A DON'T WANT TO KNOW/DON'T CARE ATTITUDE FROM THEM -- AGAIN. I REITERATE, HOOVER PRODUCTS ARE A LOAD OF RUBBISH, DO NOT TOUCH WITH A BARGE POLE!! FURTHER CAVEAT, NO LUCK/HELP FROM HOOVER, QUOTED £17.50 FOR NEW PLUG, HA, £11.50 FROM E-BAY, SEE WHAT I MEAN ABOUT RUBBISH COMPANY, COMPLETE RIP-OFF !!!!!!!!!