No replies to 3 emails and today on hold for 17 mins to be told I'd be charged AGAIN - you have been warned The seal has once again “burned off” - I want to speak with a senior manager!!!!!!! On 26 Mar 2021, at 11:48 am, M wrote: Last request before I post this on Twitter and contact the MD of Candy - this is not acceptable. Can you please reply to my email. Hi, Your engineer came yesterday to fix the oven. I was working with my boss upstairs so my son let him it to fix the seal around the oven. It turns out he didn’t have one in the van so is having one sent for us to put on and showed us how to do this. The full charge of 129.00 was made. I really don’t feel I should be charged the full amount when the service I paid for wasn’t filled, it is a breach of an agreement. Please refund half of that charge to my account - Sincerely M