Everything went wrong. Machine delivered with a dented drum. Called them and they sent out an Expert engineer who diagnosed that it had been damaged in transit. We thought ok, one week later and the engineer returned with a new drum. Whilst installing it broke another major part which to our surprise had to be ordered. 10 days later and he’s back, great so he fixed the part he broke only to leave with the Lint filter and leave the door with a broken screw. At this point we called the service department again only to be told it would be a week until the expert engineer could return m. I’ve decided to complain and return the unit and find a new one. Very dissatisfied with their lack of urgency to get our issue resolved considering it was their workmanship that caused it.