After my hoover washing machine stopped working I contacted the hoover candy repair site and an engineer was sent promptly and diagnosed that the motor and pump needed replacing so would order the parts and return to fix.. nearly a month later this has not been resolved despite emails to hoover and the company they gave the call out to D and G services. I have been ping ponged back between both companies with each blaming the other for the delay. Unfortunately I signed to a Care plan at the start of the process so I’m locked in or stand to lose the money. Worst customer service I have ever encountered, so frustrating it feels almost like a scam.. They take your money and don’t deliver