2 year old dryer stopped working for no apparent reason in November. Earliest technician appointment available was in January. At this stage I already wasn't happy but knew it was probably down to Covid (or so they say). Come January 5th and the technician comes as promised but says the heat pump dryer can't be fixed and I would be contacted regarding a concession. 2 days later I receive an email from Hoover saying they opened my concession case and would be in touch. As I didn't hear back from them by January 24 I gave them a call on a UK number (I am in Ireland and they have no Irish phone number for customers to call). After waiting for over an hour to be connected to someone I finally spoke to someone who basically sold me a new dryer at a 75% discount. This was fair enough and I was ok with this offer. Since then I have placed multiple calls to them. Sometimes giving up after 60 minutes, other times waiting it out to be connected to someone. Fast forward to today, February 21, 2022 and I still don't have the new dryer. Another 45 minute wait and 10 minute call to be told by the person to not "shoot the messenger" when I was being perfectly nice and simply stating the urgency by saying "I am starting to get upset with the wait" I am wondering what they would have said/done if I were to get upset with them. I do believe in the simple mantra of "treat others as you would like to be treated" so would never raise my voice or be disrespectful of anyone. The person on the phone today tells me "Oh this is out for delivery today" but can't actually give me a reference number or anything else, no one has contacted me regarding a delivery. Instead I am told to call the freighter, Caulfield to enquire about the delivery (without being given a reference number for Caulfield). almost 5 months have passed since this issue started back in early November and it is still not resolved. STAY AWAY FROM THIS BRAND, stay away from the HAIER corporation in particular, they aren't much cheaper than other leading brands, which for sure have much better customer service. But make sure to check online whether the brand you are about to purchase belongs to this conglomerate of household appliances as the parent company (HAIER) also manufactures Fisher & Paykel which are a pretty upmarket brand.