WARNING Be Aware of Buying from Hoover/Candy - absolutely worst customer service ever ! Initially, the machine seemed OK, but it broke within 4-weeks... Loud banging sound when spinning, which caused us to turn it off before the machine destroyed itself. Totally unusable, but not a problem we thought, we'll call Hoover, it's only 4-weeks old, they'll come and fix it... How wrong we were. Hoover couldn't have been less interested. After fault reported, we were told we would be contacted within 4 working hours. We weren't. Chased them up, was told there's nothing they can do and we'd have to wait until we're contacted. Explained we were without a washing machine - they couldn't have cared less. Chased again the next day, we were to;d someone would make contact within 2 working days!! Then received a message from 'Hoover Candy' to say our fault had been passed to their service agent (A company called Haier Europe) in Birmingham!! So 'Hoover Candy' don't even have their own engineers!!!!! Then it really went downhill... Haier sent a message, saying the earliest an engineer could attend was in 3-weeks time!!! Yes, that's right, they couldn't even get an engineer to look at the fault for 3-Weeks !!! HOOVER/CANDY = WORST CUSTOMER SERVICE EVER - Do you really want to buy a product that isn't supported in the UK. We'll certainly NEVER buy a Hoover or Candy product again !!!!!!!!!