EVERYTHING! To start with a customer call handler (22/9/23) not processing the job sheet correctly leading to an engineer not visiting on what we thought would be 27/9/23. An engineer visit happened (2/10/23) when it was confirmed that a part was needed. It has gone downhill since then. NO COMMUNICATION. NOT ABLE TO SCHEDULE AN EXPECTED ENGINEER VIST! We still have not had an engineer visit ‘as the part has not been delivered to engineers lock up’. I was advised that as call out was under the 28 or 30 day terms and conditions for a repair (bearing in mind the operatives gave different timescales). We were offered on 16/10/23 an ‘exchange authorisation number’ with an aim of resolution to this situation. We agreed by return email to the offer in the email. Today (17/10/23) I received a text and email confirming an engineer visit on 24/10/23 I have declined this offer as we have accepted In writing the ‘exchange authorisation number’ and await this! An email to DAVID MEYEROWITZ@HOOVERCANDY has not been responded to - not surprised as this seems to be the way of this company!