I was sold a washing machine with what the technician told me was a known fault with Hoover. After 2 technicians coming out to inspect the machine. I was told the concrete block had came detached from the drum. Smashing the outer case of the machine and the drum but that the would replace to drum but not the case as the case doesn't affect the working of the machine. 6 months old and they were to happy to leave me with a machine with dents all in the front of it. I was then told that if the machine wasn't repaired within 28 I could get a code for a replacement machine. Needless to say 28 days came round and the machine hasn't been fixed. So I rang to get a code only to be told that this could take up to another 5 days. For a code really !!!!!! Also on top of all this the 2 technicians that came out to inspect the machine found it acceptable to pull out the push back under the counter top the washing machine with smash bits of concrete all over the floor cause damage to my laminate floor. DO NOT BUY HOOVER PRODUCTS PRODUCTS AND CUSTOMER SERVICE IS SHOCKING !!!!!!!!