I purchased a new cordless vacuum from hoover and it broke about a year later. I contacted hoover and explained the situation. I was heavily pregnant and then with my newborn at the time so did not complain as soon as it became faulty and therefore went slightly over the 12 month period. I was met with no understanding and no help whatsoever from Hoover. I asked if they would supply me with the relevant part as I purchased a new Hoover which lasted a year which they refused and said I needed to purchase a new Hoover or part. A disposable and terrible quality product it would appear. I was given an email link for the new part which I had no other option but to purchase for £60.00 plus postage which is extortionate. I purchased the part on the 1st of Feb and have been without a working hoover for months now with a newborn. I've not received the part and have been receiving contradicting emails of a delivery date and an email yesterday to state it's not even in stock. Dreadful products and service all round. Needless to say would give no stars if available.