In Nov. 2021, I booked a three night stay at The Cobbles, Ostmotherly thru VRBO. I was confused to receive a confirmation from Host and Stay, it paid the deposit on the rental. Several months passed, and I found a different home to rent. I then canceled my reservation. Weeks passed and we didn’t receive credit so I sent an email questioning the charge. I received an apology and was assured I would be credited. We were going to the Uk abs had a number of different reservations, this overlooked the second invoice for renting The Cobbles, totally paying $1,000 for a house we didn’t need. Ten days before, while in England, I received an email with details about checking in and was shocked! I was told they had a record that my husband requested a cancellation, with steps to follow, but he never followed thru. I got an email, which I can’t locate, in which someone told me they would take care of canceling the reservation. This was obviously a mixup between VRBO, who never bothered to contact me back about the situation, and Host and stay! My advice is to never use them for vacation plans! It cost us $1,000.