Booked a room via Airbnb. On arrival there were no keys and there was no room. Turned out 'Host & Stay' cancelled their contract with Airbnb for a room at 'Rox Studio' & so put me up way out in the other part of town, after having been put on hold for 30 mins stranded with all my luggage & then gave very little time to freshen up & go to work. Shout out to Mark who at least helped put a roof over my head. Their backup 7 Grafton St in the rougher part of town & in some serious need of TLC. 1. No lift, or anyone to meet & had to carry v heavy luggage up x3 floors & immediately rush straight back out for a meeting - all very upsetting. 2. There was no cooker/hobs etc. Had bought £80 worth of food beforehand which I then had no way of cooking. The ‘kitchen' is very dated. (Basically a kettle and mini fridge). 3. Slow wifi 4. Filthy windows / dirty light fittings 5. The area of town was the opposite direction that I needed to be in all week for work, but felt unsafe & kept hearing people shouting outside throughout the night 6. No gym 7. Bathroom door kept sliding open & doesn't stay closed. The main reasons why I made the booking at Rox Studio in the first place, was down to its: close location to town / the kitchen with the needed amenities / gym and modern new fresh interiors. The booking was £482, quite a lot of money for the room I didn't book for. Still waiting for my complaint to be handled & will amend my review if I can be compensated - the £25 part refund is not sufficient. Please reach out to me for more details asap. Thank you.