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Host & Stay Reviews

4.2 Rating 615 Reviews

81 %

of reviewers recommend Host & Stay

Company Reviews

4.2

Based on 615 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Host & Stay:

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The apartment was lovely and clean the bed was very comfortable and they was wall heaters which really warmed the flat up. It also had a great view of the abby from the living room window. They was a cooker a couple of electric hobs a microwave and a toaster so you could easily made a meal. The downsize was that it was a loft and I did struggle especially in the bathroom with the low ceiling but it wont stop me staying there again.”

“Positives; the apartment is beautiful, plenty of room for the full family, the beds were very comfortable and had memory foam mattresses. The view from the balcony was gorgeous especially first thing in the morning with the first cuppa of the day. The location is perfect if you are going for a whitby event in either the pavilion or leasure centre, and the hosts were more than generous with tea, coffee, snacks etc. Negatives; the big one for us was the limited availability for parking meaning we had to park quite far away from the building. The front door stuck as if it hadn't been fitted correctly meaning it was difficult to get in and out sometimes. The log burner had been decommissioned and was unusable which disappointing as it was a big draw for us. And we had some noisy neighbours but that's not the hosts fault. All in all it was very nice and will consider using again for our next trip to Whitby”

“Not a good start to our weekend away We didn’t receive a key code for the cottage so rang the contact number which said this number is not recognised Sent a message through the message option No reply at this point I was very stressed I had a group of 5 people waiting in the middle of busy town Eventually found a number for host and stay Where I was in a queue then cut me off Rang repeatedly and got an answer eventually I also had to pay £25 for insurance which I was unaware off Not happy Sorry but will be avoiding in future”

“Easy to manage website, also spoke to a member of the team & they were so helpful, will defiantly not hesitate to use host & stay again as we had a brilliant weekend away made even better by the accommodation… thanks”

“Lovely clean apartment but the 55 stairs to climb was a killer baring in mind I'm due to have a double knee replacement so wouldn't stay again”

“We had a couple of minor issues which were resolved very quickly. The apartment was lovely, clean and comfortable with everything you could need for a short break. It is on the 4th floor of the building so the stairs wouldn’t be suitable for some. Also being so high, the noisy seagulls were vocal at first light. The view over to the Abbey, the church and the sea more than made up for the gulls, but I may pack earplugs for our next stay.”

“This stay was terrible at Fairfield Street in Manchester! The house was extremely disappointing and i wouldn’t book again. We were due to stay for 2 nights, but we left after 1 night and found alternative accommodation. The kitchen was dirty, and had a terrible smell. We ended throwing out the food we brought as the fridge was warm. The beds were possibly the worst i have ever slept on, and the bedding didn’t feel clean and the towels stank of smoke. In our opinion this house is being rented out in an unacceptable condition. It is dirty and not cleaned properly. It needs new carpets, fresh bedding and new mattresses and pillows. The kitchen needs thorough cleaning, it needs cutlery and a new fridge. We booked a 2 night stay for the Manchester Marathon weekend, but we ended up leaving after 1 night and booking into a flat in Manchester for the 2nd night of our stay.”

“We enjoyed our stay. Property was lovely and location fabulous. The property had not been fully cleaned. There was chocolate wrappers behind sofa and sofas had not been moved for cleaning so thick dust underneath. Particularly disappointing since an extra charge is applied for cleaning. Disappointed that property was advertised at a price but additional costs hiked this up by £35.00 per night. Then when we paid another payment was requested being damage insurance which was compulsory and was not fully refundable. It is now 5 days since our stay and my refund is nowhere to be seen.”

“Great place close to the sea, shops and pubs. Excellent space with a great finish to it.”

“We were staying in Harbour Cottage-Staithes, nice, little cottage, just few steps from harbour and next door to nice pubs and restaurants, cottage well equipped, however, not washing machine and not upstairs tv in, as described in facilities. No car park around, but big council or private parking to choice just 10mims walk...well the hill is hard, but let's have some exercise. You can park next to ( old butcher shop bay recommended)for drop off you stuff. In total...lovely, nice, cosy cottage, clean and with everything you need. Recommended”

“APPALLING CUSTOMER SERVICE Paid £400 + £25 insurance (non refundable) for a 2 bed property in Whitby over Easter weekend. No hot water for the entire stay. Reported this on the Sunday morning and was told to press a booster button on the wall - that didn't do anything (I'm not a qualified heating engineer). Was then told online to complete a complaint form. It's now 4 weeks later and many attempts to contact them and i have still not had a satisfactory response or any offer of apology or recompense. Keep receiving e-mails saying that someone will get back to me but they never do. Be warned before you book as i am left extremely disappointed and frustrated.”

“I paid a deposit of £250 and have been trying to get my deposit returned for over 10 days.”

“We had a very enjoyable four night break in Alnwick, staying at Muggles Mews. The apartment was very central and comfortable. Host & Stay provided all the details required regarding our stay. If we go back to Alnwick again we would stay at this apartment.”

“My appartment got cancelled without a reason 2 weeks before my stay. Customer service couldnt help me and no one was able to tell me why it got cancelled. Host and Stay didnt even try to help me find another appartment.”

“The apartment One was immaculate. Had everything you needed. Very comfortable beds. An ideal location. I would definitely go to Whitby again. Loved it! Worth the price. The only one thing I would like to mention is that the alley way could do with a hose down and door going from the outside into apartments. But we are by the sea. It's just nature. It didn't bother us but could put other people off!”

“Myself and my mam stayed at Cheviot House in Seahouses this week, we stayed for 2 nights & we absolutely loved it! House was perfect with everything we needed and the beds were the comfiest I’ve ever slept in, Charlie at Host & Stay was so helpful and kept us well informed on check in & check out times & information on the property, we will definitely be returning & highly recommend Host & Stay.”

“Had no issues with this apartment at all. It was easy to book. Great communication back and forth from the hosts. Made our arrival very easy. Price was perfect. Location of apartment was excellent. The concerige on site was very helpful at all times. Loved our stay here .”

“Had a lovely time at the flat we stayed in Host &stay communicated really well , with everything to do with the flat and how to get in and information for surrounding area We had a lovely stay”

“This was our second stay at Kingfisher cottage for myself, my partner and our 3 dogs. It is fast becoming our favourite place ever. Absolutely love Dalby forest and the cottage is clean, cosy and has everything you need. We used the hot tub which was lovely and the welcome basket is always a lovely touch”

“Lovely house. Brilliant location. Everything we needed for a family weekend away.”

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Host & Stay is rated 4.2 based on 615 reviews