Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.21

4.2 Rating 1,064 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a stay in Northumbria in a property overseen by Host and Stay. I have to commend the company in that communication was easy via emails which we quickly responded to. Nothing was too much of a problem and small matters quickly dealt with. I would have no hesitation in booking through Host and Stay again.”

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Posted 7 months ago

“Whilst the location and accommodation itself were good we encountered a few problems. No dog safe area to let the dog out ( gaps in chicken wire and gates). Not ideal for dog friendly accommodation. In fact there was nothing dog friendly. Ie no spare bowls, blankets etc Only one radiator that was on which was too hot and couldn’t be turned down. The rest of the radiators wouldn’t turn on so the bathroom and bedrooms were cold. Digital guest book could do with instructions on how to operate the shower and perhaps the location of nearby convenience stores.”

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Posted 7 months ago

“Excellent accommodation”

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Posted 8 months ago

“Just returned from a wonderful stay, the apartment was clean and tidy with everything that we required. The host kept in good contact and we will certainly stay here again on our next visit. Thank you”

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Posted 8 months ago

“It was nice stay in there”

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Posted 8 months ago

“We had an excellent stay in Filey Jubilee Close. Beautifully decorated house with everything you need for a relaxing stay. Would highly recommend.”

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Posted 8 months ago

“We had a amazing long weekend here with family. It was clean and comfortable and we felt safe. It was a lovely quiet, serene break away from our usual busy lives in the city. I would definitely book in the future.”

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Posted 8 months ago

“STAY AWAY Stay Away — Misleading Listing and Terrible Service I stayed at this property for the weekend and paid £360 absolutely not worth it. First, the place was incredibly difficult to find. If you’re driving, be warned: there’s no parking available, and they don’t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car. When we finally got inside, the TV wasn’t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn’t even set up or registered with BT. It’s completely misleading to advertise it as an included facility when it’s not functioning whatsoever. When we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There’s a big difference between “slow WiFi” and no WiFi at all. To top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they’re squeezing maximum money out of guests for minimal service. I wouldn’t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability.”

Host & Stay 1 star review on 13th April 2025

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Posted 8 months ago

“Great apartment. Perfect location to explore Saltburn.”

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Posted 8 months ago

“Booked a room via Airbnb. On arrival there were no keys and there was no room. Turned out 'Host & Stay' cancelled their contract with Airbnb for a room at 'Rox Studio' & so put me up way out in the other part of town, after having been put on hold for 30 mins stranded with all my luggage & then gave very little time to freshen up & go to work. Shout out to Mark who at least helped put a roof over my head. Their backup 7 Grafton St in the rougher part of town & in some serious need of TLC. 1. No lift, or anyone to meet & had to carry v heavy luggage up x3 floors & immediately rush straight back out for a meeting - all very upsetting. 2. There was no cooker/hobs etc. Had bought £80 worth of food beforehand which I then had no way of cooking. The ‘kitchen' is very dated. (Basically a kettle and mini fridge). 3. Slow wifi 4. Filthy windows / dirty light fittings 5. The area of town was the opposite direction that I needed to be in all week for work, but felt unsafe & kept hearing people shouting outside throughout the night 6. No gym 7. Bathroom door kept sliding open & doesn't stay closed. The main reasons why I made the booking at Rox Studio in the first place, was down to its: close location to town / the kitchen with the needed amenities / gym and modern new fresh interiors. The booking was £482, quite a lot of money for the room I didn't book for. Still waiting for my complaint to be handled & will amend my review if I can be compensated - the £25 part refund is not sufficient. Please reach out to me for more details asap. Thank you.”

Host & Stay 1 star review on 11th April 2025

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Posted 8 months ago

“Lovely decorated and spacious apartment. We shall certainly stay again. Very friendly host. Thanks for a lovely stay!”

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Posted 8 months ago

“Myself and my two boys enjoyed a lovely stay at Jubilee close. The house met all our expectations .Beautifully decorated with everything you need. Highly recommend a stay here.”

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Posted 8 months ago

“Was a charming house with all amenities in a good location”

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Posted 8 months ago

“Lovely house in a lovely quiet area”

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Posted 8 months ago

“Great location cottage realy good only draw back could do with a new mattress on the double bed but really enjoyed our stay and will be back”

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Posted 8 months ago

“Great apartment in a very central location. It was perfect for a small family as a base to explore Whitby!”

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Posted 8 months ago

“Love love love this apartment ! Would choose it time and time again”

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Posted 8 months ago

“Very central position, Perfect for exploring whitby”

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Posted 8 months ago

“Stayed here a few times always unbelievably clean and cosy highly recommended Iv just booked to stay again”

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Posted 8 months ago

“The apartment was fabulous. Immaculate & stylish also the outside is delightful.”

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Posted 8 months ago

Host & Stay is rated 4.2 based on 1,064 reviews