Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.21

4.2 Rating 1,064 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantástico apartamento com excelentes condições e bem localizado.”

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Posted 8 months ago

“Everything we needed to make a short stay pleasurable even provided parking permitd the apartment was very impressive beautiful windows, very modern and spacious”

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Posted 8 months ago

“Went for my hen doo, it’s in a great location for partying as it is in centre of Liverpool so we didn’t need to take public transport. However it was very loud in the apartment so not great if you want an early night. Luckily as we were on a hen doo we were partying anyway! :) there was a slight leak in the entrance but within an hour of letting them know someone came to sort it. Thanks we over all enjoyed our stay :)”

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Posted 8 months ago

“Lovely cottage, well furnished and decorated, perfect couples retreat. Quiet location with walks from the village and a well stocked shop nearby. Great as a place to drive to other locations from or to park the car and leave it parked for the dutration of your stay.”

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Posted 8 months ago

“Made a booking for two nights, and later checked with the team about the step free access because of my disabilities. They mentioned it doesn't have a step free access and it would be better to cancel. Since that day (6days before the checking date) I contacted both host and stay and booking.com requesting a no penalty cancellation, but both kept on referring eachother, without actually helping me, and at the end charged me for full 2 nights, without me being their at all.”

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Posted 8 months ago

“All was good .. lovley place .clean tidy and view excellent.”

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Posted 8 months ago

“Host and Stay are professional, friendly and offer very good customer service. They remained in contact from the moment of making a reservation through to after check out.”

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Posted 8 months ago

“Stayed for 2 night, absolutely beautiful! The beds and pillows were a dream. Had a travel cot and night chair also. Sofas were very comfortable. There is a car park across the road for a small fee. I will 100% be staying again, I didn’t want to leave! Less than 5 mins to walk to the arcades etc on the front. Pictures don’t do it justice”

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Posted 8 months ago

“We stayed at The Old School House in Pickering, which is a nice property in a good location. However, our stay was overshadowed by the terrible customer service provided by Host and Stay. The payment taken from our credit card was more than the total shown on the booking form, and, when queried, they simply sent a ‘revised’ invoice which conveniently added up to the higher amount. Despite, providing Host and Stay with a screenshot of the booking form showing the original amount, and chasing this up repeatedly, it seems clear that they have no intention of offering an explanation or refunding the monies taken. We also had to chase for check-in instructions and were sent details referring to a completely different property, which required more time trying to speak to someone (not an easy task) and then waiting for ’a manager to check’ and get back to us. The property itself was fairly clean, although there was an accumulation of dust/dog hair/crumbs under the furniture (and in the cutlery drawer!) We reported that the TV and gas fire weren’t working within hours of arriving but were only contacted on the afternoon of our last day to ask if we wanted someone to come and look at the issues, which was clearly too late. We regularly book self-catering properties and have never encountered such poor customer service. We certainly won’t book through Host and Stay again, nor would we employ then to manage rental properties for us.”

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Posted 8 months ago

“After being scammed by this broker , I found out about Sup*reme*asset*7**@**gm*ail.**com and they recovered my funds back.”

Host & Stay 1 star review on 14th March 2025

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Posted 9 months ago

“Place I stayed at was great. The customer service is probably the worst I’ve ever experienced. I needed my receipt to be broken up in the first 30 days and the couple weeks following(for work). Pretty simple request that I’ve never had an issue of a company doing before. I called 5 times over 2 weeks and was told my problem would be resolved within a day or two. The “customer experience manager” or something along those lines told me I would receive a call from her the next day and she never called. Her excuse for blowing off a customer that had already paid in full for a 6 week stay was “it was busy”. She then refused to email or call following up about the issue or even a “hey we’re not going to elevate this any higher” because I had requested a manager about my experience.”

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Posted 9 months ago

“Great weekend apartment was very modern with everything that you would ever need for a break . The apartment was so clean and tidy in a perfect location near to the centre of Whitby a stones through from the harbour and railway station parking was a little difficult but there is a large car park opposite the supermarket which was ok .would definitely use again for another visit”

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Posted 9 months ago

“Great weekend with friends in a gorgeous house with a lovely location. This is the second time our group have been and we will be returning”

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Posted 9 months ago

“Great communication, made our break really easy by providing loads of information before we arrived so we were all prepared. Would not hesitate booking with them in the future.”

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Posted 9 months ago

“Terrible host. Turned up at the apartment on Friday evening at 4pm (the earliest check in time) to find someone else staying there. After two hours trying to contact the host and resolve the matter I found alternative accommodation. The apartment also looked very unsafe and dirty. I would not recommend this host. Steer well clear.”

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Posted 9 months ago

“Great communication throughout the process”

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Posted 9 months ago

“Great venue for a family get together, kitchen well stocked with pots, pans etc and 2 ovens were a god send when cooking for a large family group Bedrooms and bathrooms well appointed, but found the beds very soft. Swimming pool and sauna very well used but a shame the hot tub wasn't available for the more hardy of the group. The main staircase and early termination of the handrails caused an issue for an elderly member of our group so please take care. On the whole a great property with excellent amenities and brilliant hub to explore everything Northumberland has to offer”

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Posted 9 months ago

“Excellent hosts, lovely apartment with great access to Whitby. It was very well presented, clean with good amenities. Would very much recommend this host and stay apartment.”

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Posted 9 months ago

“We had a great time in Canterbury. It was great to be right in the middle of the city. Everything we needed was available in the accommodation. We will definitely come back.”

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Posted 9 months ago

“The apartment was excellent, great location walkable for shops, dining and the batch. Apartment was spacious clean and modern. Will definitely return !”

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Posted 9 months ago

Host & Stay is rated 4.2 based on 1,064 reviews