We stayed at The Old School House in Pickering, which is a nice property in a good location. However, our stay was overshadowed by the terrible customer service provided by Host and Stay. The payment taken from our credit card was more than the total shown on the booking form, and, when queried, they simply sent a ‘revised’ invoice which conveniently added up to the higher amount. Despite, providing Host and Stay with a screenshot of the booking form showing the original amount, and chasing this up repeatedly, it seems clear that they have no intention of offering an explanation or refunding the monies taken. We also had to chase for check-in instructions and were sent details referring to a completely different property, which required more time trying to speak to someone (not an easy task) and then waiting for ’a manager to check’ and get back to us. The property itself was fairly clean, although there was an accumulation of dust/dog hair/crumbs under the furniture (and in the cutlery drawer!) We reported that the TV and gas fire weren’t working within hours of arriving but were only contacted on the afternoon of our last day to ask if we wanted someone to come and look at the issues, which was clearly too late. We regularly book self-catering properties and have never encountered such poor customer service. We certainly won’t book through Host and Stay again, nor would we employ then to manage rental properties for us.