Have just returned home to Spain after spending 11 days in Pier View Apartment Whitby.Host and Stay. First 3 days before my arrival after paying all my money ,I was sent an email asking me to complete an agreement/contract ,which was never mentioned when I booked the apartment,yes I could have refused,but I was by that time in England.I did call them to relay my concerns,but was told that were changing there policies. Expecting a really Lux apartment after looking at the photos and details. We arrived to find the entrance to the building ,stairs up to front door looked like they had never been cleaned rubbish and dirt everywhere,not a good start then we had to climb 4/5 flights of stairs,no lift with 3 large suitcases, did not state that in the suscripción of Apt. On entry it looked wonderful apart from the really low ceilings,my son-in-law who was arriving 3 days later and just over 6ft tall kept banging his head,also not put in description of Apt. On closer review APt had not been cleaned very well at all,windows had seagull Pooh so you could not see out of windows ,a shame as the views where spectacular. The 2terraces looked like they had not been cleaned in months ,cobwebs the table dirty and the floors disgusting. The terrace from the bedroom had furniture which was covered in seagulls Pooh and the cushions as well glass dirty and floors once again disgusting. Inside the blinds where broken,one small bedroom was covered in dust and cobwebs, window sills dirty and the carpets full of stains. The lounge door did not fit ,so could not be closed. The towel dryer did not work in family bathroom. I did call Host and Stay on arrival to voice my disappointment and also having to pay for the cleaning on top of the rental charge was a bit of disbelief on the state of it. I was told that they would send the cleaners ,he arrived the following day at 3 in afternoon ,we told him not to bother.We had cleaned it all ourselves,good thing as he told us he did not do the windows as he suffers with vertigo !!!!! The final crunch came when on thd day before I left ,I received an email asking me to make sure that I left the apartment clean and tidy!!!!!!!!!!!!’ No I do not recommend this apartment or the company who sells it.