Unanswered emails just the start…… Long story to tell here which I won’t go into but from my shocking experience of this company I suggest stay away. From a dodgy identification process (they want a copy of your driving licence or similar when you book a weekend away!) to unanswered emails this company certainly is very low on that ladder when it comes to diligent customer service. Like previous mentions on this forum, host and stay are keen to take your money and then after that, boom, there’s no help or engagement at all. I have politely tried to negotiate with them today and there is not one email back from them - both management and customer services have ignored my emails trying to resolve an issue! I will never ever ever deal with this organisation and the smith family (owners) again. Use at your peril.