Appalling customer service from this agency, to resolve an issue of no bedding/towels. As a group of 10 & a dog, we were just advised to contact Air BnB, find another property and move out at 1800. Host & Stay offered compensation in the form of a discount off a future booking, but it was a worthless gesture as they could not offer a property to sleep 10 in the whole of Northumberland. A County Court Judgment was obtained against Host & Stay and they finally paid over the requested compensation. Always check who the agent of the property is and if it is Host & Stay, Saltburn-then think twice about booking with them.