Immediately after booking (payment was to be made in full) I was then asked to pay either £250 or £25 insurance against any damages. I called the company who stated that this was on the booking information (I’ve since checked the booking info, posing as a new possible booking, it definitely isn’t there). Had I know about this before booking I would not have used Host and Stay. I had an issue with the shower not working and spent an entire day replying to texts from host and stay about the shower, not what I wanted to be doing on holiday. They had me leaving my keys in the key safe so a workman could get in, the work man never arrived. On the note of the key safe, it’s guess work to find the right one, there a several outside the main door, none of which marked as the one for the booked apartment. My advice is avoid host and stay properties! I will never use them again!