The apartment was nice but will never use any accommodation run by Host & Stay ever again.
Absolutely peppered by emails before and during our stay. Wanted £250 bond but, if we didn't damage anything they'd be good enough to return £240 of it a keep £10 themselves. Accommodation included Free Parking for the duration of our stay through a scratch card system. We scratched the card perfectly and parked exactly where informed. but still ended up with a parking ticket because they'd provided us with the WRONG scratch card. I phoned up and they admitted their mistake, sending a new one over to our accommodation a little to late) and told me to email the ticket to them. I emailed it over to them and the squirming started.
Apparently T&C's state I should know it was the wrong permit and inform them. I have no idea how I should know its the wrong permit as I've never used one before. Basically they made a simple mistake but refused to do the decent thing pay the fine.
Never again. If i owned a holiday rental property I wouldn't use Host & Stay as my management company
1 year ago
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