Just read reviews and decided to cancel a booking I thought that I had actually made to Booking.com. Yes you are “bombed” with e mails including asking for £250 AFTER you have completed your booking. I actually e mailed Host and Stay with a query and never received a reply. On speaking to Host and Stay they informed me that it is self checking and out. They honestly could not understand that I would want someone to agree any damages/ conditions of property with myself at start and end of the booking. “ We check the property and any damages after you have left” I was told. Oh Yeah! I presume there is an opportunity there to levy a charge against whoever they wish. I am disappointed Booking. Com are using a company sych as this. AVOID!