Firstly, I had stayed at Otterhill, Great Ayton for 3 days with a group of friends just enjoying our holidays. At the end of the trip it had come to our attention the misfortunate and complete utter failure and disregard towards us. We had payed a cleaning fee of £400 which suggested to us that any type of mess which was there would be cleaned as we had put a payment down for the cleaning which we EXPECT to occur. As we had left we had gotten an email about some sort of ‘damages’ that we had APPARENTLY done which me and my friends do NOT recall AT ALL. There had been some sticks of some sort as a decoration which non of us had an idea that was there that apparently ‘we’ had broken. They had provided us with faulty equipment such as a faulty ironing board which had collapsed on me as I was ironing my clothes which could easily have resulted to a major hazard as the iron which I had been using had still been on. They had accused us of chairs that are ‘peeled’ which we also did not do and they had said we left the chairs out in the rain but the chairs were under a shelter/ balcony area so there had been no rain touching the chairs. This is just a small list of aspects of the utter disbelief that we are all in as they have accused us of doing all this without any sort of proof. Secondly, we had payed a deposit of £1000 which has not been given back to us to this day and it has now been over a week since we had left there. They had sent us ‘damage’ on cushions with a little bit of wax on it, in which we do not recall doing also, which they call it as damage but is just a wash away from looking brand new again? THIS IS A TOTAL SCAM, I DO NOT RECOMMEND THIS TO ANYBODY AND I NEVER WILL BE USING THESE GUYS SERVICE EVER. In my years of travelling and using other platforms to book and stay at places like this I HAVE NEVER been through such bad service in my life and my job I have requires me to travel all over the world not just the country! Moreover, after speaking to them and asking them about proof and pictures etc, they have been very very hard to communicate with as the person who is dealing with us repeatedly sends us the same pictures in which nothing is clear in, we had asked for more and more pictures but THE SAME pictures are sent over and over again, and the service? Please do not get me started on that, I have not come across anything so unprofessional and so upsetting, again I DO NOT recommend these guys at all for the prices they are asking and the customer service they are giving are not reciprocated. I would 100% second think or look elsewhere