Complaint We stayed at 33 Montrose View Saltburn-by-the-Sea on Sea from the 2nd - 9th September 2023. When we arrived, we were shocked and so disappointed with the state of the house. It was extremely dirty and not the standard we expected. We contacted yourselves and were offered another clean for the following day but we had to clean it before we settled in and unpacked, so we cleaned it ourselves. Listed below with attached photos are the many issues we had with the property: - Floor extremely dirty including dog hairs and muddy footprints - Sofas both dirty with crumbs, dust and dog hairs that had obviously not been cleaned - All drawers, specifically kitchen dirty with old food and dust - All tables and surfaces dirty, shown in the photos attached when actually cleaned with products we brought ourselves - Marks and dirt on walls throughout house - Marks on the bath tub from old nail varnish that had not been cleaned - Shower screen dirty and broken and dirty - Both dirt marks and dog hairs on bed and bedsheets - Kitchen bin didn’t close - Fridge missing shelving and salad box - Washing machine drawer was dirty - Freezer was iced up and dirty - Carpets throughout were very dirty - Only One bin bags provided for the whole week and no cleaning products provided - 1 tea towel within the house house - No washing line - No welcome pack or milk provided, only sachets - House stated for six people, yet only 2 seats for outside and 4 place mats - No curtains in bedrooms, which meant street light shines into the rooms throughout the night We are honestly disgusted and so disappointment with the state of the house, it has had a massive impact on our one holiday for this year as a group of NHS workers that rarely get time off together. We paid £30 in cleaning products that we had to buy to clean the house ourselves to ensure we could stay and feel comfortable for the week. We will not be booking with host and stay again. Surly the cleaners report back to you about issues they find ?? Or maybe they don’t and that case you need to change your cleaning agency.