I arrived at the apartment in the evening at 9:30pm (previously disclosed to the host multiple times) and was welcomed by a deadbolted door that would not open. I could not enter the space and spent multiple hours on the phone with support. The support person kept saying they would call back with a solution but never did. I had to keep reaching out (and paying for international minutes). At this point it was 3:50am and the support person told me to book a hotel. The only hotel that would take me that night required a multiple night stay reservation, so I let the host know I will not be returning and would like a refund. I was sleepless that night as I had to drive 50 minutes to the hotel then immediately leave to compete in a world open championship another 40 minutes away. The host had refused to refund me any amount and continues to send me automated messages about submitting a review so here I am.