I booked a stay in Whitby with a cancellation option....thank goodness!! After taking my full balance immediately without warning, they then asked a day later that I paid £250 damage deposit and an admin fee!!! No chance I thought so I cancelled! They have not refunded my money and their customer service dept are like robots! No real help. They said it may take up to 15 working days to get a refund...then said it may not be returned within that time and could take even longer to be credited!! Avoid them is my advice!
1 year ago
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