APPALLING CUSTOMER SERVICE Paid £400 + £25 insurance (non refundable) for a 2 bed property in Whitby over Easter weekend. No hot water for the entire stay. Reported this on the Sunday morning and was told to press a booster button on the wall - that didn't do anything (I'm not a qualified heating engineer). Was then told online to complete a complaint form. It's now 4 weeks later and many attempts to contact them and i have still not had a satisfactory response or any offer of apology or recompense. Keep receiving e-mails saying that someone will get back to me but they never do. Be warned before you book as i am left extremely disappointed and frustrated.