When we reached there, we had to wait for a while and as the second door wasn’t working so my brother in law had to go through the window to open the door which causes a security issue as anyone could’ve came in that would’ve been unsafe for the kids present there. The Wi-Fi wasn’t working the whole time even though the team member claimed there was a box to connect, there wasn’t and the Wi-Fi sign they had didn’t even show. And communication was poor throughout the trip as there were delays of him responding and when he did or someone else did, they weren’t much help. Especially with young kids present on the trip, there were more issues such as the two showers upstairs didn’t work so everyone had to use one bathroom which was a inconvenience as with 12 of us, this took a lot of time. Despite informing Charlie and his team, they didn’t provide much help. The parking was an issue as well as there was hardly any space to park and we had to park in a tight space near the house.