We have recently returned from a five night stay at Emerald House in Saltburn and our group of 6 (4 adults & 2 children) have some very mixed feedback on the property. The agents: Very unimpressed with Host & Stay who seem only interested in maximising profit from guests. Before our trip we were offered the choice of paying a non refundable fee of £25 to cover accidental damage or pay a deposit which is returnable up to 10 days after your stay minus a £10 admin fee. So either way they extort a bit more money from guests. Having stayed in several airbnb properties I haven’t come across this before. We opted for the £25 fee and immediately had a very abrupt mail from Host & Stay informing us that if we had any breakages we had to inform them immediately or were fully liable for the cost of the damage! Incidentally we had no breakages. On booking we were told that the house didn’t have WiFi so we hired a mobile router (not cheap or easy to arrange) - but then after checking in we noticed that the house does have WiFi and for seem reason they choose not to make it available to guests! Again, unlike everywhere else we’ve stayed there was no welcome pack at all - not even a pint of milk. For a minimal outlay hosts can provide something that guests really appreciate. And for six people staying five nights we were left with two dishwasher tablets. The property: Location - excellent - ideally situated between the town centre and clifftop to the beach. Ground floor - lovely lounge with comfortable sofas and a fabulous TV; very nice dining room, perfect for large groups; but the kitchen is a disappointment - dimly lit and with hardly anywhere for guests to store their groceries (we ended up leaving most of ours on the dining table). The shelves are full of cookery books and large utensils such as a KitchenAid; the work surfaces are just as cluttered- for example a large coffee machine takes up a big area - and the limited cupboard space and dresser are all full. First floor - two very nice double bedrooms and a decent family bathroom. Top floor - massive bedroom with copper bath and en-suite - looks great in the photos but is woefully inadequate - hardly any storage - our clothes were piled on a couple of chairs or on the floor. And the bathroom is about the size you’d expect in a small caravan - miniscule with a tiny basin and NO HOT WATER! Completely unsuitable for 2 adults. We always book high end properties and therefore able to leave a positive review but I’m afraid Emerald House is a mid range property charging high end prices.