I have no issue with the apartment we stayed at in Corbridge, which was very nice. However the rental company should be avoided! At the last minute they tell you that you either have to pay £30 insurance or lodge a £300 damge deposit with them that they will return within 30 days but they charge £10 admin fee! Given the problems I had already had paying them, I decided to suck up the £30 charge because I could only imagine how difficult it would be to get my £300 back. We had several complaints during our stay - the apartment had half a toilet roll (between 4 adults for three nights), a tiny bit of washing up liquid and one tea towel, one hand towel between four .... It took ages to get any response (and several nudges) and I was told that "We provide enough to get you started. We do not provide extras" - really?? Not the standard of basic I would expect from a luxury let.
Finally, I booked through a cashback site and should have been given £45 back through that - of course that didn't happen and I have been told that my claim can't be paid because they have changed the network they use for tracking cashback. What a surprise! A money grabbing company - there are better out there, look elsewhere!!
6 months ago
Host & Stay has a
4.2
average rating
from
1,039
reviews
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