I've tried to resolve this without leaving a bad review, to give Host & stay a chance but once again they have simply ignored me, which follows the pattern I experienced from them thus far..... Host & Stay's incompetence whilst dealing with an inaccurate listing on Air BnB was honestly laughable. With the exception of Isaac, who was communicative and helpful, i spoke to two other reps who ignored me and could not communicate properly. This made the stay difficult and not what I paid for. I'll leave the details below. The listing was inaccurate. It stated 4 bedrooms with 4 beds. When we got there there were 3 bedrooms with 3 beds and 1 empty bedroom. One of my party slept in the living room on the sofa (we later worked out it could be folded flat) without proper bed linens. This also meant there was one less room available to use during the stay. I specifically rejected others like this as I knew not everyone in the party could share beds, so needed 4 bedrooms minimum and did not want anyone on a sofa or sofa bed. We also wanted two reception rooms to use throughout the stay. It then took 24 hours to come to any kind of solution. I should also mention that the loft room had no kind of blind or curtains and so was not easy to sleep in. Isaac at Host and stay was very helpful, however the other two ladies (Grace?) struggled to communicate with me, did not call back when they said they would and did not sort out the problem. Grace who answered my initial call said she would call back in ten mins but 40 mins later i had to call back. I then spoke to Isaac who offered several decent options as it was late and he said he could not get hold of the landlord. We agreed a temporary solution and that the landlord would hopefully be in contact the next day. I received a call the next day just before midday from another lady whose name i did not get who asked if the landlord could have access. Assuming this was to get a bed in I gladly agreed. As the conversation progressed however it became clear than neither she nor the landlord were aware of the problem from yesterday. Despite my repeated requests that she speak to her colleagues or check the notes she didnt seem to understand and instead persisted that the landlord was selling the property and had prebooked a viewing. I had no communication of the sort and did not think it was appropriate to do this given the circumstances. I refused permission and asked her to find out what was happening about the missing bed. At the very least i asked for bed linens if no bed was to be found so at least my friend could have pillows and a duvet cover. She called me back ten mins later to ask again if the landlord could go in but despite best efforts we struggled to communicate - i guessed the landlord was also surprised to find out something was wrong but I really couldnt be sure. I could not get any clear answer so i refused permission again and asked for a call back when the bed was sorted. As we spoke I asked questions and asked clearly, many times for clarification but mostly did not answer, just stayed silent even when it was a 'yes' or 'no' situation. By 4.30 I'd heard nothing so I called again and spoke with Isaac. He was unaware of the interaction I had had with his colleague that day. After finding some info he called me back shortly after to advise that the colleague i had spoken to had managed to get some linens dropped off but that was all (these incidentally, did not include a duvet or duvet cover, just flat sheets and pillows...) He also advised that the landlord was offering to purchase and bring a bed to the property but we agreed that by that point the bother of having to organise and assemble that seemed pointless. I advised that aside from the listing varying substantially from what was there, having to deal with them for 24 hours had also ruined my stay and that I would be seeking money back from the stay. I was told I could review this at the end of the stay but no one got intouch except for several generic emails chasing reviews. I submitted a complaint via air bnb but they ignored that.