I am appalled by the substandard quality of the Host and Stay property and the unprofessional customer service I received. It is unacceptable that Host and Stay values its staff time at several hundred pounds per hour, as demonstrated by the outrageous £10 booking fee for a 2-minute task. This equates to an hourly rate of £300! Furthermore, the Host and Stay representative, Charlie, exhibited unprofessional behavior throughout our interaction. His dismissive attitude and rude remarks regarding the exorbitant hourly rate and the property's condition were unacceptable. The property itself was barely adequate and posed several safety hazards, including: * A broken front door lock compromising the security of the entire building. * A shower that floods the bathroom floor, creating a dangerous and slippery environment due to the lack of non-slip mats or safety rails. * Broken and ineffective blinds that fail to block out light. * The presence of mould throughout the flat. * Lack of soundproofing, resulting in excessive noise disturbance. * A damaged plant. * An uncomfortable and potentially unsafe bed. Adding to the inconvenience, Host and Stay's late check-in (4 pm) and early check-out (10 am) further detract from the overall experience. To resolve this issue, I contacted Host and Stay directly and was offered a paltry 10% refund, which they failed to deliver. This lack of follow-through further underscores their unprofessionalism and disregard for customer satisfaction. I urge Host and Stay to address these issues promptly and take appropriate measures to improve the quality of their properties and customer service.