Worst hosts as a company and location I've ever stayed in, in this air bnb style manner. Terrible customer service who just reply to emails with the usual niceties and professional key words but doesn't actually follow through with that they say. The location of Athenaeum House in Leeds is what I would describe as great location but the other habitants/guests are ridiculously loud. If you want a good sleep, don't stay here. Doors slamming until early hours of the morning all day until around 0330. Personally I believe the apartment to be opposite someone selling drugs. Every 30mins from 2230 -0330 the doors would slam open and close, (shaking the thin walls) as if they are going out to meet someone and deal. The apartment looks out onto a building site and on the same side, from around 2030 to 2330 muptiple times there is a pub worker who pours hundreds of bottles into a skip Walls are thin so conversations can be heard next door Missing TV remote. For my 9 day stay, it would've been nice to relax with some background TV. It didn't work at all without it. Was told they will look into it and i would recieve a response, but nobody did. Bought a replacement remote for the last few days, which i offered to leave it there if they reimburse me... again, useless emails from the company so it went in the bin. No mirror In the bathroom, making shaving a creative challenge. Oven didn't work fully Main entrance was faulty and even unsecured as the lock was broken off Mould and damp coming in from the ceiling, creating a pile of flaking paint on the floor Overall. A terrible place to stay and terrible company to book with. They do not care about customer service at all