I booked a stay via Expedia with H&S, but after a six-hour drive with a small child, we were unable to access the apartment. After over three hours of back-and-forth with multiple people—some of whom claimed that subletting wasn’t even allowed in the building—we finally gained entry. Once inside, the apartment was in disarray, missing basic essentials like a kettle, toaster, and drinking glasses. Given the poor condition and overall experience, we had no choice but to leave and book a local hotel for the rest of our stay. H&S initially offered a full refund and £110 in compensation. While the refund eventually arrived after nearly 15 days, despite numerous follow-ups, the compensation was never paid. This experience completely disrupted our Christmas trip to visit family in the city. Extremely disappointing.