Purchased a dishwasher in August direct from Hotpoint. This was installed by Hotpoint. The staff did not connect the waste hose and this caused a wide flood in our kitchen. Hotpoint passed us to their insurer who have still not resolved matters three months later. To make matters worse the dishwasher packed in today. I suspect that they have damaged it on installation which has resulted in it to break so young in its life. Hotpoint cannot get out to us to inspect for some weeks leaving us with no working product. Over £3000 worth of damage and no working dishwasher. Staff have no sympathy. To make it worse, it broke leaving an electrical smell. I am now scared it could catch fire. But thats ok.... Hotpoint were told and seem disinterested as to the risk. All I now want is damage fixed and a refund.