Hotpoint UK Reviews

Name: Hotpoint UK
Rating: 1.67

1.7 Rating 18 Reviews

17 %

of reviewers recommend Hotpoint UK

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1.7

Based on 18 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Hotpoint UK 1 star review on 11th November 2024

Anonymous

Hotpoint UK 1 star review on 24th July 2020

Gary

Anonymous

Anonymous // 01/01/2019

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“Absolutely unacceptable service. Engineer from Hotpoint came to replace my heating element. On the first use, my kitchen flooded (which was not a problem before the visit). It has gone all under the machine, tripped my fuse and I cant move the machine. They cannot send anyone to sort it today. I have been waiting all day for a callback from the engineer and planning team and nothing! I have spent all afternoon calling and they cannot help me so I'm stuck!”

Helpful Report

Posted 1 day ago

“Are you guys actually being for real. I have had 3 appointments within 2 weeks of telling them my fridge and freezer is completely broken. They failed to bring a replacement and keep wasting more time. Not efficient whatsoever.”

Helpful Report

Posted 2 days ago

“I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as "beyond their control," and all they can offer is to schedule a new appointment. At this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!”

Helpful Report

Posted 1 month ago

“Before replacing must have 3 failed repairs. What kind of policy is this? 6 month old fridge leaking water, broken door hinge and split seal. I was told there must be 3 failed attempts to fix the appliance before any other options (i.e. replace/refund) are considered. We have young children and have to have the fridge on max (power) to keep things around 6/7degress, whilst we wait for a new door to come in stock and be fitted, in the meantime water is coming out and filling a towel daily, damaging kitchen floor, skirting, door frame.”

Helpful Report

Posted 2 months ago

“Hotpoint are scamming people with their 10 year parts warranty! The small print is you have to take out a monthly fee or pay then £144 engineer call out. They will not send you the part or allow you to fit it yourself! Avoid at all cost go with a company that offers 3 years parts and labour this is a con job they use a 3rd party to execute their scam.”

Helpful Report

Posted 2 months ago

“I purchased a Hotpoint washing machine and within 4 weeks it had started leaking. I tried calling their customer service number but it often took over an hour and on one occasion their customer service rep hung up on me. When I did eventually get through I managed to get an engineer booked, but only 10 days later. He came, diagnosed the problem, but said they need to come back with the right part. I had to rebook another engineer, 10 days later. On the day of, the engineer called saying he couldn't find parking and would come back later. He didn't show up or answer his phone for the rest of the day. When I called up, no rep was available to speak to on the phone (a common occurrence) and I had to use the webchat. The livechat rep then said that they couldn't reach the engineer and that I had to rebook, 8 days later. So I am going to be without a washing machine for a whole month, and Hotpoint don't care. No compensation offered, no real apology.”

Helpful Report

Posted 3 months ago

“They don’t deserve this one star. Most my apartment appliances are from hot point, not by choice, it came with it with ALL kind of rosey promises about guarantees and repairs. Absolute ripoff. Not a good company or appliances, there is always a fault with something and it costs the price of brand new ones to fix simple issues. Not impressed! DON’T buy hotpoint, pay a few more ££ with a better one to avoid the hassle. what a scam”

Helpful Report

Posted 4 months ago

“Plastic Paddles fall off and expose a nasty spike that rips your clothes.check if the machine you intend to buy has plastic paddles on the drum.”

Helpful Report

Posted 5 months ago

“Ordered and paid for item, clicked delivery day, all sorted so I thought. I then received a large number of emails and text messages asking to confirm my delivery day. It took nearly two hours to even log in their system, for something I'd already done. I did it again anyway. The day of the delivery comes. I awake to along voice message telling me to book my delivery day. Errr I'd already done that TWICE. So i email to double check my item was coming, and i was told 'we have no record of your delivery'. WTAF Refund me. I'll spend my money with a reputable company. Absolutely appalling service. Something so simple, yet they managed to mess it up. Can you imagine the hassle if something went wrong with the item. GO ELSEWHERE”

Helpful Report

Posted 7 months ago

“Our washing machine broke nearly a month ago, and Hotpoint have still not repaired it. An engineer was due to attend on 31 January, but arrived 3 hours late, took a photo of our front door and then said we weren't in - he never knocked or rang the bell. Nobody from Hotpoint has apologised or sought to resolve the fact I have been without a washing machine for 4 weeks, and keep telling me an engineer attended so there's nothing they can do. The next available date they can give me an appointment is 14 February. A truly dreadful experience from a bunch of lying hucksters. Avoid.”

Helpful Report

Posted 10 months ago

“Service, warranty and product don't hold up to their promises. 6 year (bought for 600euro)old washing machine broken down twice with major issues since purchase, first time machine was only 3 years old when the whole panel went. It was very difficult to get the free part warranty they promised but got it at the end with a lot of hassle and 3 months wait. Second time around they have no record of my warranty or first time fixing. Would never buy of this brand again.”

Helpful Report

Posted 11 months ago

“Do not waste your time and money on their appliances. Bought a cooker broke down within months of purchase. Sent an engineer who fixed it and has since been a regular visitor to my house since last May. Fixed again yesterday then broke down literally in front of him and have now been told I have to wait another two weeks for parts and an appointment. I totally gave up yesterday and went out and purchased a new replacement. Spent hours on the phone trying to talk to someone and just got pushed from pillar to post. Hotpoint want nothing to do with it and refuse to help saying they can only offer repairs. I've asked for a partial refund so I could put it towards the new one but you guessed it they can't do that either. Absolute shambles of a company and will not be buying hotpoint ever again. Company only interested in lining their own pockets”

Helpful Report

Posted 11 months ago

“Purchased a dishwasher in August direct from Hotpoint. This was installed by Hotpoint. The staff did not connect the waste hose and this caused a wide flood in our kitchen. Hotpoint passed us to their insurer who have still not resolved matters three months later. To make matters worse the dishwasher packed in today. I suspect that they have damaged it on installation which has resulted in it to break so young in its life. Hotpoint cannot get out to us to inspect for some weeks leaving us with no working product. Over £3000 worth of damage and no working dishwasher. Staff have no sympathy. To make it worse, it broke leaving an electrical smell. I am now scared it could catch fire. But thats ok.... Hotpoint were told and seem disinterested as to the risk. All I now want is damage fixed and a refund.”

Helpful Report

Posted 11 months ago

“order engineer to come out and never shows and customer service should do something at all to correct the issue”

Helpful Report

Posted 1 year ago

“My order was placed through Appliances Direct on 29th Dec who originally told me that delivery would be 31st Dec.The same day i received a text from Hotpoint who told me delivery would be 6th January!!!.Not impressed with Appliances Direct and asked for refund of priority delivery charge.They refunded half!Delivery by Hotpoint on 6th Jan was first class.The delivery driver unpacked the drier and removed all of the packing.He then put it in place for me to start using.I would totally recommend this excellent service.”

Helpful Report

Posted 3 years ago

“Bought a under the counter oven was told it's coming from abroad it arrived within the week excellent service”

Helpful Report

Posted 4 years ago

“This company has got to be the worst I’ve ever dealt with with a complaint. Two guys turned up to fit a dishwasher, damaged the kitchen, bodged install, I complained, they said they interviewed the guy and low and behold they said the didn’t do the damaged, so they are going to do nothing. The install was a joke, even when another engineer came out, he called his manager to say what a bad job It was. Diabolical, DON’T Deal with this company,! Hotpoint don’t even try and answer this online it’s been 4 weeks, I’ve taken it to the financial ombudsman.”

Helpful Report

Posted 4 years ago

“I ordered repair service for Tumble Dryer (Ref: ch8ocyfw6j) a week in advance, spoke to customer service in advance by phone and... no one come during appointed date. I had to stay all the day home and lost the whole working day. Ugly service, waist of time. Never again Hotpoint service and Hotpoint products!”

Helpful Report

Posted 5 years ago

“Washer delivery when said and very good staff that brought it in and connected it.”

Helpful Report

Posted 5 years ago

“I rang on the 15/07/19 and spoke to an employee and advised that I needed a new drum for my washing machine and advised him of the problem. I gave him the make and model of the machine and he did not ask for anything else. He then proceeded to try to sell me a number of different plans, I advised more than once I was very busy and told him that I just wanted to pay to get the machine fixed. He then became quite forceful in trying to sell me a plan I did not want. At this point I again told him I was busy and asked he he could please just book the job as I had already explained what I wanted. It was agreed I would pay £160 for which the engineer would come out and repair the machine, this was to cover parts and labour and the repair of the machine. He advised the engineer would come on the 17/07/19 between 12pm and 6pm and advised I would get an email with all of the details and a link in case there were any problems with the date. This email never arrived. Also when I rang the employee at first could not find my details of when I bought the machine. I then advised it may have been under my maiden name but I had since married. he then found the details but did not offer to update them with my new surname. The engineer came today 17/07/19, he advised he had not been told it was the drum and that he would have to order one which would take until Monday 22/07/19. He said they were not told anything and that they were just on a schedule. He did nothing to try to resolve the issue by getting the part sooner, and acted like he could not care less, He said the machine was over 6 years old and most people would have bought a new machine. If I had been told before paying £160 that there as a problem fixing the machine I would not have paid the money. I paid the money in good faith that I would have a working machine today. I will now have to take another day off work, when I don't work I don't get paid. I will also have to take the clothes that need washing to the launderette, which is now more cost”

Helpful Report

Posted 5 years ago

Hotpoint UK is rated 1.7 based on 18 reviews