Hotpoint UK Reviews

Name: Hotpoint UK
Rating: 1.48

1.5 Rating 31 Reviews

13 %

of reviewers recommend Hotpoint UK

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1.5

Based on 31 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Hotpoint UK 1 star review on 11th November 2024

Anonymous

Hotpoint UK 1 star review on 24th July 2020

Gary

Anonymous

Anonymous // 01/01/2019

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“I bought a Hotpoint washing machine, delivered on 05/12/2023. I was refurbishing a house and it was installed and delivered (great delivery and install). It started getting used in May 2024 and has accomplished 16 washes (all good). It tripped my RCD last week and refuses to work. I called Hotpoint (who I bought it from directly) and they wanted a £172 call-out charge. I was then offered a monthly payment scheme with no guarantee of a fix, then another lower payment each month when I said I will get a Samsung with a 5 year warranty. I asked for a replacement and they said, "No." Do not buy their products is my advice. I thought it was a reputable company.”

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Posted 2 weeks ago

“Absolutely dreadful company to deal with. Customer service like dealing with robots. Bought a frost free double fridge freezer for over £2000. 2 1/2 years ago. Now on our third replacement . Still problems. Keeps iceing up and engineer confirmed it's a common problem. Customer service refused to acknowledge it. Also refused to let me speak to a manager. STAY WELL AWAY.”

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Posted 3 weeks ago

“I would never ever go with hotpoint. The machine arrived faulty from day it was installed. It took 2 months for me to get my money back. Meantime I paid for this washing machine and taking clothes to the laundry.The worst ever after purchase customer service. Pls do not buy hotpoint”

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Posted 2 months ago

“One month to fix washing machine. It's F joke not a service.”

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Posted 3 months ago

“A total disgrace, we ordered and paid for our new fridge one the 8th of January, we still haven't received ( the delivery time keeps getting pushed just before the delivery dates promised) and it's ongoing!”

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Posted 3 months ago

“Stay away ppl from this scam company.”

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Posted 3 months ago

“Do not under any circumstances buy a Hotpoint appliance. It really is that simple. Unfortunately if you're reading this review it's probably too late for you and you've bought something that's failed after a year - Like everyone else.”

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Posted 4 months ago

“It feels like you are part of a comedy sketch engineer turned up to fix broken fridge with no spare parts phoned the help line to be told they don’t bring spare parts on first visit coming back in 10 days with part Meanwhile no fridge”

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Posted 4 months ago

“End of Nov 2024 I purchased online a new Hotpoint washing machine NSWM 946 W UK which was delivered on 9 Dec 2024. Connecting the new machine was all done by Hotpoint staff. The machine worked fine for 18 days, and this morning, on the 19. day, at around 5am I switched the machine on for a 45 mins program and went to bed again. Some time later I woke up and saw a huge water leak on the floor under the left side of machine and the carpet in the corridor in front of the machine was also wet. I called Hotpoint Customer Service, they booked an engineer appointment for 6 Jan 2025. I am very disappointed about this new washing machine and the wait it takes for the engineer to come. Also, customer service are not very polite, and the web chat leads to nothing, they only give a phone number, when I called them I was told that they cannot answer the phone at this time. This obviously was the last time that I purchased a Hotpoint product. Never again in future.”

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Posted 5 months ago

“When my dishwasher broken down, they gave me slot 2 weeks later. When I expressed my displeasure, they gave me wrong promise that they will have engineer visit in 1-2 days. When I try to call them, I have only machines. Only way to contact them is to submit a request as new customer - when I did that they said they have booked engineers visit for next day though no one showed up. When I contact whatsapp Chat, the person said there is not booked for me until 2 weeks.”

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Posted 5 months ago

“Dishwasher had a drainage problem from day one. Engineer returned to fix it but needed a part which was then out of stock. Part arrived in stock weeks later but when the engineer returned, he said it was a corrosion issue (probably caused by the standing water) and that it was unrepairable. Hotpoint had the cheek to try and charge us for a replacement. I made a complaint but it was reviewed internally, i.e filed and ignored. Will never buy a Hotpoint product again as the after service was atrocious. Start to finish it took three months before Curries (Distributor) stepped in and arranged a replacement FOC.”

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Posted 5 months ago

“Absolutely unacceptable service. Engineer from Hotpoint came to replace my heating element. On the first use, my kitchen flooded (which was not a problem before the visit). It has gone all under the machine, tripped my fuse and I cant move the machine. They cannot send anyone to sort it today. I have been waiting all day for a callback from the engineer and planning team and nothing! I have spent all afternoon calling and they cannot help me so I'm stuck!”

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Posted 5 months ago

“Are you guys actually being for real. I have had 3 appointments within 2 weeks of telling them my fridge and freezer is completely broken. They failed to bring a replacement and keep wasting more time. Not efficient whatsoever.”

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Posted 5 months ago

“I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as "beyond their control," and all they can offer is to schedule a new appointment. At this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!”

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Posted 6 months ago

“Before replacing must have 3 failed repairs. What kind of policy is this? 6 month old fridge leaking water, broken door hinge and split seal. I was told there must be 3 failed attempts to fix the appliance before any other options (i.e. replace/refund) are considered. We have young children and have to have the fridge on max (power) to keep things around 6/7degress, whilst we wait for a new door to come in stock and be fitted, in the meantime water is coming out and filling a towel daily, damaging kitchen floor, skirting, door frame.”

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Posted 7 months ago

“Hotpoint are scamming people with their 10 year parts warranty! The small print is you have to take out a monthly fee or pay then £144 engineer call out. They will not send you the part or allow you to fit it yourself! Avoid at all cost go with a company that offers 3 years parts and labour this is a con job they use a 3rd party to execute their scam.”

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Posted 7 months ago

“I purchased a Hotpoint washing machine and within 4 weeks it had started leaking. I tried calling their customer service number but it often took over an hour and on one occasion their customer service rep hung up on me. When I did eventually get through I managed to get an engineer booked, but only 10 days later. He came, diagnosed the problem, but said they need to come back with the right part. I had to rebook another engineer, 10 days later. On the day of, the engineer called saying he couldn't find parking and would come back later. He didn't show up or answer his phone for the rest of the day. When I called up, no rep was available to speak to on the phone (a common occurrence) and I had to use the webchat. The livechat rep then said that they couldn't reach the engineer and that I had to rebook, 8 days later. So I am going to be without a washing machine for a whole month, and Hotpoint don't care. No compensation offered, no real apology.”

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Posted 8 months ago

“They don’t deserve this one star. Most my apartment appliances are from hot point, not by choice, it came with it with ALL kind of rosey promises about guarantees and repairs. Absolute ripoff. Not a good company or appliances, there is always a fault with something and it costs the price of brand new ones to fix simple issues. Not impressed! DON’T buy hotpoint, pay a few more ££ with a better one to avoid the hassle. what a scam”

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Posted 10 months ago

“Plastic Paddles fall off and expose a nasty spike that rips your clothes.check if the machine you intend to buy has plastic paddles on the drum.”

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Posted 11 months ago

“Ordered and paid for item, clicked delivery day, all sorted so I thought. I then received a large number of emails and text messages asking to confirm my delivery day. It took nearly two hours to even log in their system, for something I'd already done. I did it again anyway. The day of the delivery comes. I awake to along voice message telling me to book my delivery day. Errr I'd already done that TWICE. So i email to double check my item was coming, and i was told 'we have no record of your delivery'. WTAF Refund me. I'll spend my money with a reputable company. Absolutely appalling service. Something so simple, yet they managed to mess it up. Can you imagine the hassle if something went wrong with the item. GO ELSEWHERE”

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Posted 1 year ago

Hotpoint UK is rated 1.5 based on 31 reviews