Name: Hotpoint UK
Rating: 1.42

“Purchased a washer dryer less than six months ago and been told that COULD be charged for a callout even though it is not working well and damaging my clothing. They will not tell me until the engineer comes whether they will charge me, so I could be hit with a bill of over £200. Really bad service considering it is still under one year warranty.Also, taken a few calls and over two hours of my time to get to this point! Avoid buying anything from Hotpoint”

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Posted 2 weeks ago

“All round terrible experience. Delivery times that come and go , with no communication and poor customer services , and general all round stress , if you want the above then order from Hotpoint”

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Posted 2 weeks ago

“Appalling. Bought a Hotpoint washing machine and after less than 18 months it developed severe problems with a part linked to the drum falling off. Was quoted £150-£210 labour from Hotpoint for fixing THEIR machine that developed the problem so early and if I went with the fix they would only offer me a 12 month guarantee again. They need to take accountability for their products, I won’t ever buy a Hotpoint again and recommend others don’t too after this experience. What they should have done is offered the fix at a reasonable rate or alternatively given a longer guarantee after the fix, or even given a longer guarantee in the first place. They clearly have no faith in their products and I share that lack of faith”

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Posted 2 weeks ago

“DO NOT BUY Do not buy this brand as their customer service is non existent. I have been trying to speak to them for a week. Over 12 calls no human. Online it says you can lodge a complaint on WhatsApp. That process is horrendous and they can't arrange a call back. So you can't speak to a human and its pointless lodging a complaint”

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Posted 1 month ago

“Engineer was cancelled 5 min before arrival time day off work unpaid plus another day when finally arrive. 5 month old washer”

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Posted 2 months ago

“1.5 hours of my life wasted, passed around 5 times time by various switch boards and unhelpful staff when calling. Awful service. Scandalous to have to pay 150pounds to send out a technician when they visited 8 months earlier when you have 10 years warranty! Company and staff are highly unprofessional. Would never buy with Hotpoint ever again!!!! Disgraceful company!!! DO NOT BUY!!!”

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Posted 3 months ago

“Purchased tumble dryer YT M11 92x in May 2023 directly from hotpoint . The PCB is faulty and they refuse to acknowledge consumer rights. Can’t speak to anyone who doesn’t recite the script. Sent letters of complaint in the post (only method given - in this day and age!!) but no response. If you’re thinking of buying a hotpoint just don’t bother. If anything goes wrong you’re on your own.”

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Posted 3 months ago

“Hotpoint freezer bought June 2020 malfunctioned March 2022. Hotpoint freezer bought as replacement March 2022 malfunctioned August 2025, so now looking to buy 3rd freezer in 5 years! Needless to say it WON'T be a Hotpoint!! Their customer service department couldn't have cared less when I contacted them by phone. Tried their WhatsApp chat and got a message basically saying they can't guarantee the life of any product. Obviously thought 2 broken freezers in 5 years was ok. The first one broke after just 2 years. There's no email to contact anybody senior in the company. Hotpoint treat their customers with contempt. I wouldn't go near them again. Other prospective customers beware!”

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Posted 3 months ago

“DONT Buy Hotpoint Now in my 70's I have down the years always purchased Hotpoint machines as they were always reliable. However over the last few years the quality doesn't seem to be there anymore. They don't last, perhaps that suits Hotpoint. My latest purchase a couple of years ago is a washing machine, washer model WMFUG 942. We have already had a couple of problems with it, after the last repair when the spring type cable around the drum rubber seal rotted, I noticed at the time that the machine was starting to rot and wish I had pointed it out to Hotpoint at the time. We now have an error code F06 meaning something to do with the catch. If you saw the amount of bubbling paint around the door catch its no wonder that with all that water getting around there that its caused a problem. There is bubbling rotten paint and metal all over!! The cosmetic condition of this machine is horrendous. Its located in my well ventilated kitchen, no excess moisture in this room, its just a disgrace. Contacted Hotpoint but they couldnt care less. Good job I have it covered under a warranty, certainly get my monies worth from that!! I feel I may as well buy the cheapest washing machine going (definitely not Hotpoint) and replace it when something goes wrong.” UPDATE In Hotpoint's response they suggested contacting them if I needed further support and they gave a whats app number and live chat as options. I tried live chat first (TWICE) the first time for at least 15 minutes where you initially speak to a virtual assistant which is useless as they don't understand the question then you eventually get through to "Abubakar" who is just as senseless. So I gave up on that option. I did download the transcript. 7/7/25. The what's app number didn't answer and said the mailbox was full so leave a text message which I did, but I never received a response. Today is the 21/7/25. I'm sure Hotpoint just respond to bad reviews with these messages so as to appear they are not ignoring the review but in actual fact they don't want to discuss anything about there products with disgruntled customers. Date of experience: 14 July 2025”

Hotpoint UK 1 star review on 21st July 2025

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Posted 4 months ago

““Now in my 70's I have down the years always purchased Hotpoint machines as they were always reliable. However over the last few years the quality doesn't seem to be there anymore. They don't last, perhaps that suits Hotpoint. My latest purchase a couple of years ago is a washing machine, washer model WMFUG 942. We have already had a couple of problems with it, after the last repair when the spring type cable around the drum rubber seal rotted, I noticed at the time that the machine was starting to rot and wish I had pointed it out to Hotpoint at the time. We now have an error code F06 meaning something to do with the catch. If you saw the amount of bubbling paint around the door catch its no wonder that with all that water getting there that its caused a problem. There is bubbling rotten paint and metal all over!! The cosmetic condition of this machine is horrendous. Its located in my well ventilated kitchen, no excess moisture in this room, its just a disgrace. Contacted Hotpoint but they couldnt care less. Good job I have it covered under a warranty, certainly get my monies worth from that!! I feel I may as well buy the cheapest washing machine going (not Hotpoint) and replace it when something goes wrong.”

Hotpoint UK 1 star review on 14th July 2025

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Posted 5 months ago

“Now in my 70's have down the years always purchased Hotpoint machines. However over the last few years the quality doesn't seem to be there anymore. They don't last, perhaps that suits Hotpoint. I have a washer model WMFUG 942. We have had a couple of problems with it, after the last repair when the spring type cable around the drum rubber seal rotted, I noticed at the time that the machine was starting to rot and wish I had pointed it out to Hotpoint at the time. We now have an error code F06 meaning something to do with the catch. If you saw the amount of bubbling paint around the door catch its no wonder that with all that water getting there that its caused a problem. There is bubbling rotten paint and metal all over!!”

Hotpoint UK 1 star review on 5th July 2025

Helpful Report

Posted 5 months ago

“Now in my 70's have down the years always purchased Hotpoint machines. However over the last few years the quality doesn't seem to be there anymore. They don't last, perhaps that suits Hotpoint. I have a washer model WMFUG 942. We have had a couple of problems with it, after the last repair when the spring type cable around the drum rubber seal rotted, I noticed at the time that the machine was starting to rot and wish I had pointed it out to Hotpoint at the time. We now have an error code F06 meaning something to do with the catch. If you saw the amount of bubbling paint around the door catch its no wonder that with all that water getting there that its caused a problem. There is bubbling rotten paint and metal all over!!”

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Posted 5 months ago

“Awful customer service. Just handed from one disinterested person to another in various departments only to be told they couldn't sort my issue.”

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Posted 6 months ago

“I bought a Hotpoint washing machine, delivered on 05/12/2023. I was refurbishing a house and it was installed and delivered (great delivery and install). It started getting used in May 2024 and has accomplished 16 washes (all good). It tripped my RCD last week and refuses to work. I called Hotpoint (who I bought it from directly) and they wanted a £172 call-out charge. I was then offered a monthly payment scheme with no guarantee of a fix, then another lower payment each month when I said I will get a Samsung with a 5 year warranty. I asked for a replacement and they said, "No." Do not buy their products is my advice. I thought it was a reputable company.”

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Posted 7 months ago

“Absolutely dreadful company to deal with. Customer service like dealing with robots. Bought a frost free double fridge freezer for over £2000. 2 1/2 years ago. Now on our third replacement . Still problems. Keeps iceing up and engineer confirmed it's a common problem. Customer service refused to acknowledge it. Also refused to let me speak to a manager. STAY WELL AWAY.”

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Posted 7 months ago

“One month to fix washing machine. It's F joke not a service.”

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Posted 9 months ago

“A total disgrace, we ordered and paid for our new fridge one the 8th of January, we still haven't received ( the delivery time keeps getting pushed just before the delivery dates promised) and it's ongoing!”

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Posted 10 months ago

“Stay away ppl from this scam company.”

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Posted 10 months ago

“Do not under any circumstances buy a Hotpoint appliance. It really is that simple. Unfortunately if you're reading this review it's probably too late for you and you've bought something that's failed after a year - Like everyone else.”

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Posted 10 months ago

“It feels like you are part of a comedy sketch engineer turned up to fix broken fridge with no spare parts phoned the help line to be told they don’t bring spare parts on first visit coming back in 10 days with part Meanwhile no fridge”

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Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Hotpoint UK Reviews