Hotpoint freezer bought June 2020 malfunctioned March 2022. Hotpoint freezer bought as replacement March 2022 malfunctioned August 2025, so now looking to buy 3rd freezer in 5 years! Needless to say it WON'T be a Hotpoint!! Their customer service department couldn't have cared less when I contacted them by phone. Tried their WhatsApp chat and got a message basically saying they can't guarantee the life of any product. Obviously thought 2 broken freezers in 5 years was ok. The first one broke after just 2 years. There's no email to contact anybody senior in the company. Hotpoint treat their customers with contempt. I wouldn't go near them again. Other prospective customers beware!