Hotpoint UK Reviews

"I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as \"beyond their control,\" and all they can offer is to schedule a new appointment.\r\n\r\nAt this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!"

"I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as \"beyond their control,\" and all they can offer is to schedule a new appointment.\r\n\r\nAt this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!"

"I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as \"beyond their control,\" and all they can offer is to schedule a new appointment.\r\n\r\nAt this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!"

"I am extremely disappointed with the customer service I have experienced regarding appointment booking and repairs. My appointment has been canceled six times in a row for various reasons, including unavailable spare parts and the absence of an engineer. The customer service team has referred to these issues as \"beyond their control,\" and all they can offer is to schedule a new appointment.\r\n\r\nAt this point, it feels like I am simply waiting for the next cancellation so I can go through the frustrating process of rescheduling once again. This is simply unacceptable. I will not consider purchasing anything from this brand in the future!"

"\r\nThis company has got to be the worst I\u2019ve ever dealt with with a complaint. Two guys turned up to fit a dishwasher, damaged the kitchen, bodged install, I complained, they said they interviewed the guy and low and behold they said the didn\u2019t do the damaged, so they are going to do nothing. The install was a joke, even when another engineer came out, he called his manager to say what a bad job It was. Diabolical, DON\u2019T Deal with this company,! Hotpoint don\u2019t even try and answer this online it\u2019s been 4 weeks, I\u2019ve taken it to the financial ombudsman."

"\r\nThis company has got to be the worst I\u2019ve ever dealt with with a complaint. Two guys turned up to fit a dishwasher, damaged the kitchen, bodged install, I complained, they said they interviewed the guy and low and behold they said the didn\u2019t do the damaged, so they are going to do nothing. The install was a joke, even when another engineer came out, he called his manager to say what a bad job It was. Diabolical, DON\u2019T Deal with this company,! Hotpoint don\u2019t even try and answer this online it\u2019s been 4 weeks, I\u2019ve taken it to the financial ombudsman."