Do not waste your time and money on their appliances. Bought a cooker broke down within months of purchase. Sent an engineer who fixed it and has since been a regular visitor to my house since last May. Fixed again yesterday then broke down literally in front of him and have now been told I have to wait another two weeks for parts and an appointment. I totally gave up yesterday and went out and purchased a new replacement. Spent hours on the phone trying to talk to someone and just got pushed from pillar to post. Hotpoint want nothing to do with it and refuse to help saying they can only offer repairs. I've asked for a partial refund so I could put it towards the new one but you guessed it they can't do that either. Absolute shambles of a company and will not be buying hotpoint ever again. Company only interested in lining their own pockets