My puppy, Mitzi, was delivered to our door in Ventura CA by a wonderful driver who was exceptionally careful and a lover of dogs himself. He stayed for awhile to give me some advice and that most of the information was in the material he gave me. Also explained about the dog food and the progression of changing to the type of food we had on hand for our other dog. It was just a wonderful moment to see her for the first time. I had a guest with me who wanted to see her, too, and did remark what an extrodinary thing to have the puppy delivered directly to your house. Now I didn't have to drive for some distance to pick her up. Thank you for the wonderful service provided.!!! Karen Wu