Communication was good with letting us know the window our puppy would arrive and then again 15 minutes before arrival. I appreciate the driver changing her pee pad in her crate before coming to the door. It appears the driver also gave her water upon arrival. She was very thirsty which made me wonder when was the last time she received water. The plane landed at 9:00 in Long Beach and we did not receive her until 5:00. That is a long time for her to be in transport.
2 years ago
Starwood Pet Travel has a
4.9
average rating
from
3,966
reviews
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