Very chaotic. I thought I was paying good money not to have to stress or think too hard about this part of my international relocation, but it was easily the most stressful part of my entire move. Despite long-planned dates, they did not get the appropriate paperwork done in time for my cat, so I had to push back my own flights and find temporary pet-friendly accommodation at the last minute, as well as push back my work start date - all of which cost me a significant amount of additional money. Communication was extremely poor, they failed to anticipate and pre-empt basic problems, and my coordinator Sage did not seem to have answers for anything without having to ask others. My pet’s move would have completely fallen apart if my vet was not willing to bend over backwards to help and she was shocked by how bad this service was based on her experience with other relocation companies. My vet’s receptionist even felt so sorry for me, that she handed me a note - unprompted - with another company’s information on it “for next time”. It’s easy to get sucked in by their glossy website and automated emails, but I would not use them again.