Starwood has been nothing short of phenomenal. We first contacted them over a year ago to get a quote for booking travel and quarantine for our two cats. They emailed us a quote specific to our two cats, including adjustments for things like medication/boarding, etc. They worked with us on setting up a payment plan for the entire cost and adjusted as necessary. They have a number of staff dedicated to specific parts of the process, as well as teams specializing in each country to which they provide travel. They are extremely (and thoroughly) communicative and can (if needed) walk you step-by-step through the entire experience. We had hundreds of questions, and they answered each one of them so patiently and thoroughly. They will even bring up issues you might not have considered and talk you through those as well. They gave us numerous tips and suggestions on preparing our cats for the trip (desensitizing to the crates and noises, etc.) My wife and I were quite nervous about sending them on their own and having them travel in cargo, especially as none of our usual go-to safeguards were allowed under the circumstances (air tags, toys, calming devices, etc.). Our dedicated advisor told us what we COULD do to help both humans and cats lessen our anxiety. During the preparation process, unfortunately our older cat passed away, and Starwood was very thoughtful and understanding of our loss; they were even specifically concerned about how the loss would affect our younger cat, which I found very unusual (in a good way) for any company. They gave us space and time to grieve, while maintaining presence on the peripheral when we needed support or if any issues arose in the interim. They coordinated seamlessly with our veterinary care staff, at multiple facilities, to ensure compliance on everything medially necessary for travel. They even worked out accommodation for an alternate quarantine that would better fit our needs at the time, with our oldest cat. Once our older cat passed, Starwood handled the switch back to the previous quarantine and adjusted costs based on the circumstances. Anytime anything (procedural or monetary) required any change, the staff immediately communicated the changes, telling us both what was changing and WHY it changed, along with noting any options we had in how things changed. They explained the flight booking and each step in the actual transit and transfer between facilities clearly and gave us individual updates on each leg of the journey as they are technologically able. All of the third party services they use in the process (animal cargo companies and boarding facilities, etc.) are thoroughly vetted throughout Starwood’s years of experience with pet transport, and all of them were just as communicative, patient and thoughtful as Starwood staff. My wife and I were very nervous and concerned through the entire experience, but Starwood did (quite literally) everything they could do to help. We could not be more impressed by their work and commitment to ensuring the safety of our kids on this journey, and cannot recommend them highly enough if you ever find your family in need of pet transport services.