I can’t say enough about my wonderful experience with Starwood Pet Travel. From my initial conversations with Ross I knew I wouldn’t be comfortable with another pet travel company. I shipped my 4 cats from the United States to Australia. Australia has very strict import policies, I wouldn’t have known how to start the process with out Starwood. My pet travel coordinator (Sage) was awesome! She reassured me and answered every question I had along the way, in addition to making sure I was prepared for the required vet appointments. About three weeks before my cats shipped, Sage went on maternity leave. I was slightly nervous because I had been primarily working with Sage and I was very happy with my experience with her. Molly became my new coordinator and let me tell you….the transition from Sage to Molly was SEAMLESS! Molly was great as well! As you can imagine, there was a lot of back and forth so close to travel and Molly didn’t skip a beat. Not only were Sage and Molly both professional, they are both very kind. I never felt bothersome with all my questions and they are both very quick to respond. The genuine care and compassion is something I didn’t expect, but was so greatly appreciated. My cats cleared quarantine and are now safely home with me in Australia. I would 100% recommend Starwood Pet Travel to anyone that needs to ship their pets.