While I was very happy that our puppy arrived safely, the process was very frustrating. We know that she landed at 8am and did not hear from anyone until after 11:40am. I think it’d be much better if the person made a phone call as soon as they receive the puppy/once the puppy lands to let the family receiving him/her know that the puppy is okay and what the plan is for delivering him/her. We tried calling the cab line and got an automated message with no way to speak to anyone or leave a message so had to just sit and wait until we finally got that call.
3 years ago
Starwood Pet Travel has a
4.9
average rating
from
3,966
reviews
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