Horrid recent experience with Hugo Boss. Ordered a couple of items about 10 days ago as a birthday present for my brother. These were due to be delivered last Tuesday - a week ago. Without going into too much detail as I'm so bored of this now BUT I had to share this negative experience, UPS messed up the delivery claiming they couldn't find the address which is nonsense, they didn't even go near the property which is a regular residential street where no one has issues delivering to, they send the items back to Hugo Boss on Thursday and HB have don't nothing about it even though when I spoke with them on Thursday they said the items were on the way back to them and I could order them again for express delivery (which they still couldn't guarantee would arrive for my brother's birthday) - I told them to just sort out the refund. Having called today as I hadn't received an email about the refund, I was advised the items were back with them last Thursday and they would now process the refund, when I stated that they'd had the items since Thursday and why did it take me phoning for them to say they'd start the refund process, the "customer service rep" (and I say that in speech marks as they don't have a clue about customer service) reminded me that yesterday was a bank holiday. I said that Friday wasn't a bank holiday, she then proceeded to tell me that they were short staffed!!!! Ok so if your employer's payroll team were short staffed and said they couldn't pay you on time would that be acceptable? No right? SO why is it acceptable to hold onto my monies until I ring up and CHASE the refund? NEVER using these clowns again! And as for any company using UPS for deliveries! Sheesh, I'm surprised they're sill in business either!