I purchased a leather coat 1.5 years ago from hugo boss and I actually thought that I was doing myself a favor and this is really a jacket I’ll be wearing for at least 5-6 years so i paid the money as opposed to going to a legit leather shop and buy something off to em for half the price and not paying for the brand. I realised about 3 months ago that the jacket is losing colour and it’s started to peel off I went to Boss store and found out that hugo boss was actually different from Boss and the only way I could reach out to them was via the website. I did what I was told and sent photos of the color and the loose leather at the top of the sleeve but it did not interpret with the lighting. They said it’s normal for leather to be this way as If this was the first time I ever saw leather and couldn’t tell the difference of a defected jacket with a quality one. I again took it to Boss store since they were my only connection to Hugo however weak. They agreed with me about the peel off and defected jacket and they sent out an email to Hugo boss explaining this. After a couple of days I got another email from Hugo Boss saying this is considered normal and is due to me rubbing the leather on a surface! Since when a peeled off sign of a defected leather is the effect of rubbing it on a rough surface?! It appears that they do not care about quality and making up for their absolutely bad quality. As if they are selling plastic as opposed to lamb leather. Well to be fair it was evident from their non responsive attitude to the comments here or anywhere else. But I’d be glad if I can make even 1 person aware about not spending one dime on this brand anymore.