Appalling customer service! Just plain awful! I ordered an item (Xmas present) it said it would arrive before Xmas (it didn’t) aside from being late it was the wrong item, not even remotely correct! Wrong category, size and colour! Tried contacting via webchat, was told to email! Took days to get a response (which was less than helpful) I then called them to try either get the correct item or my money back and they basically said unless I send the wrong item back I can’t get either! They refused to collect the wrong item at the same time as delivery of the correct item. I know feel held to ransom with no choice but to find the time and the means to return the incorrect item due to their error! Meanwhile the recipient of the gift is without a present, it’s just shocking!