I placed an order with BOSS online in December, but unfortunately, the items I received were too big. Consequently, I had to return them. I requested a returns label, sent the items back with UPS, and have the receipt confirming that they were signed and delivered to HUGO BOSS in Rochdale. However, customer service is claiming they haven't received the return, and I'm not getting any updates. Natalia, who I've been in contact with, makes the situation quite uncomfortable as she doesn't respond to emails and leaves me feeling ignored. I'm extremely dissatisfied with this experience, and I won't be ordering from this company again.