Despite being sold as all singing and all dancing, I've been left far from impressed with this "service". Engineers visited on 31/01 to install in my flat. The router was installed, but the fibre couldn't be used, as "stage 1" need to revisit the downstairs cabinet, as the "fibre is damaged". A few days went by and nothing happened until I got confirmation on 05/02 that it was now working and it worked from 06/02 until 07/02. The router is now flashing red on the internet button and "stage 1" need to revisit. After waiting on hold for around 28 minutes, I get through to complain but they've misunderstood and sent out an engineer to my flat again today, when it is a DIFFERENT TEAM needing to attend. Sheer incompetence so after 9 days, still no consistent service. I really would avoid.
6 months ago
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Hyperoptic has a 1.4 average rating from 39 reviews
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